Delivering Consistent Service with a Knowledge Centered Support

Wednesday, March 22, 2023

11:00 AM – 11:50 AM

Location: Waterloo 4

Session Type: Information Technology Management

Speaker(s)

Kenyon Boswell, BAAS Organizational Leadership

IT Manager - Technology Training
Houston ISD
Houston, Texas
Preeti N. Burns

IT Director, Technology Customer Services
Houston ISD
Houston, Texas
Damien Randle

IT Manager - Application Support & Access
Houston ISD
Houston, Texas

Hands-on and interactive discussion on how to develop knowledge centered support to empower your customers and IT service organization to provide excellent service and support.